2006_uc_services3

PART III: EVALUATION OF STUDENT SERVICES

Although we are asking about a large number of programs and services, many of them are aimed at a small group of students. Most students will have needed fewer than half of the services below and will not need to answer many of the questions.

STUDENT PROGRAMS & SERVICES

We'd like to know about your experiences with the following student programs and services, either in person or online, over the past academic year at this campus.

1. Career Center employment services

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

1a. How could it better serve your needs? Please be specific

1b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

2. Career Center graduate & professional school advising

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

2a. How could it better serve your needs? Please be specific

2b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

3. Recreation facilities

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

3a. How could it better serve your needs? Please be specific

3b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

4. Health center

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

4a. How could it better serve your needs? Please be specific

4b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

5. Psychological counseling services

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

5a. How could it better serve your needs? Please be specific

5b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

6. Tutoring services

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

6a. How could it better serve your needs? Please be specific

6b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

7. Cross-cultural/multicultural center

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

7a. How could it better serve your needs? Please be specific

7b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

8. Services for transfer students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

8a. How could it better serve your needs? Please be specific

8b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

9. Women's center

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

9a. How could it better serve your needs? Please be specific

9b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

10. Services for re-entry students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

10a. How could it better serve your needs? Please be specific

10b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

11. Services for disabled students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

11a. How could it better serve your needs? Please be specific

11b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

12. Services for lesbian, gay, bisexual and transgender students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

12a. How could it better serve your needs? Please be specific

12b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

13. Services for international students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

13a. How could it better serve your needs? Please be specific

13b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

14. Childcare and other services for student parents

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

14a. How could it better serve your needs? Please be specific

14b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

15. Services for first generation & low income students

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

15a. How could it better serve your needs? Please be specific

15b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

16. Residential life programs

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

16a. How could it better serve your needs? Please be specific

16b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

17. Campus housing programs

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

17a. How could it better serve your needs? Please be specific

17b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

18. Registrar's office

If you did not need this service and have no opinion or comments concerning it, please skip to the next service.

What was your experience with this service? How important is this program/service to you?

18a. How could it better serve your needs? Please be specific

18b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

19. Financial Aid Office

If you did not need this service and have no opinion or comments concerning it, please skip to the next service. Please consider only the quality of the service, not the amount or type of financial aid.

What was your experience with this service? How important is this program/service to you?

19a. How could it better serve your needs? Please be specific

19b. If you might have needed the service but didn't use this service, why not?

I had never heard of it (them) I had concerns about possible costs
I didn't know what it (they) offered I had concerns about possible lack of confidentiality
I didn't know if I was eligible I was embarrassed to use it (them)
I did not know how to access it (them) I didn't have enough time
It has (They have) a poor reputation I use an off-campus service instead
The hours are inconvenient Other, please specify:
The location is inconvenient

20. Now, thinking back on all the services you have used during this academic year, which of these services was the most helpful to you?

21. How was it helpful to you? Please be as specific as possible.

22. Please describe any services or programs you have needed that, as far as you know, are not available for undergraduates at this campus.